New Client Information

The following information will provide you with answers to the practical questions that you may have prior to arriving for your first session.

What to do prior to your initial session

Once you have booked an appointment, or reached out to inquire about our services, you will be receiving a few emails from us. An email with a link to our secure online intake forms, which need to be completed in order to arrange appointments with an appropriate therapist, and both a welcome email and appointment confirmation email once your appointment has been booked.  Our intake forms take about ten minutes to complete and help us understand what you are looking for help with and any logistical information that may be relevant (scheduling, therapist preferences etc.) 

What to expect from your first session

The initial session is centred around gathering background information, defining what it is that you are looking for help with, beginning to set goals, discussing expectations, and beginning to establish how you and your therapist might work together based on the information that you provide. It is also an opportunity for you to ask any questions that you may have about the therapy process.  

What to bring to the first session

There is nothing that you need to bring to the first session. You may want to bring a journal to write in, however, we are happy to provide you with paper and a pen to use in session should you wish to take notes. You may also want to write down and bring with you any questions or concerns that you may have about the therapy process or anything that you want more information about regarding the intake forms or confidentiality. It is important that you fully understand your rights and responsibilities, as well as the limits of confidentiality. 

Methods of Payment

You are welcome to pay for your appointments with cash, personal cheques, visa, mastercard and visa debit. We do not accept interac or amex as forms of payment. If you have benefits provided through your employer that you are hoping to use, please discuss this with us prior to your first session to ensure that you will be reimbursed for the cost of the sessions.

All of our therapists are highly qualified individual, couple and family therapists, however we have different credentials and each benefits provider is unique regarding which types of professionals they cover. If your provider covers services of Registered Psychotherapists or Marriage and Family Therapists, we can provide services that will be reimbursed, dependent on specific therapists' availabilities. You will be responsible for paying the agreed upon fees at the time of the session and submitting receipts for reimbursement. 

Cancelling Appointments

Since we are in an appointment-based fee-for-service profession, short notice cancellations affect our income and also affect our ability to offer available spots to clients who are needing support. Because of this, we require 48 hour notice for cancellations or you will be responsible for the regular session fee. We understand that there are exceptional circumstances, because of illness or emergency where it may not be possible to provide such notice, and we are willing to be flexible in these specific circumstances on a case by case basis. 

Although we require 48 hour notice, we appreciate being notified with more notice when possible in order for us to be able to offer the appointment time to somebody else.  You are welcome to notify us by phone or email should you need to cancel or reschedule and we request that you reach out directly to your therapist - as they are your point of contact once you have booked your initial appointment. 


If you have any other questions prior to your first session - do not hesitate to call or email.


Learn more about our therapists. Read articles about therapy, relationships, parenting, sex and mental health.

For more information on therapy and counselling for individual adults,  couplesfamilies and kids & teens.